Atazores na Ribeira Grande

FAQs

Frequently Asked Questions

Find answers to the most common questions.

We offer a wide range of guided experiences across the Azores, including whale watching, volcanology tours, hiking, canyoning, diving, surfing, off-road tours, cultural experiences, gastronomy tours, boat trips, and tailor-made private tours across multiple islands.

Yes. @AZORES (Azores Explore Your Senses) is closely connected to Azores Ticket Office, which operates as a concept store in Ponta Delgada. While @AZORES focuses on curated experiences, private tours and tailor-made itineraries across the Azores, Azores Ticket Office serves as a physical point of contact for information and booking support.

You can book directly through our website by selecting the experience, choosing the date and completing the secure booking process. After booking you will receive a confirmation email with all relevant details.

Yes. We specialize in bespoke private experiences and tailor-made itineraries. Contact us with your preferences, interests and travel dates and we will design a personalized experience for you.

Our experiences range from easy and relaxed activities to more physically demanding adventures. Each experience page includes information about required fitness level and recommended age range.

The Azores are a year-round destination. Late spring and summer are ideal for a wide range of outdoor activities including boat tours and wildlife watching. The low season is also great for hiking, thermal baths and enjoying the islands with fewer visitors.

We recommend comfortable layered clothing, sturdy weather-appropriate footwear, a light waterproof jacket, sun protection and dark swimwear for hot springs or ocean experiences. Bring a reusable water bottle and any personal medication. Additional or specialized equipment is specified on each experience page.

Yes. We offer experiences on all the Azorean islands and can help plan multi-island itineraries.

Cancellation policies vary by experience. Please check the specific experience page at booking time for detailed information about cancellations, refunds and rescheduling.

It depends on the experience. Some include transportation while others start at designated meeting points. All logistical details are clearly explained on each experience page.

Yes. All experiences are led by certified local guides with in-depth knowledge of the Azores, its nature, culture and safety standards.

Safety is our top priority. Active experiences are conducted by qualified guides, include appropriate safety equipment and begin with a safety briefing before the activity starts.

Yes. We can design multi-day itineraries that combine different experiences, accommodation, transfers and local insights to create a seamless Azores journey.

Most shared-group experiences are conducted in English. Depending on availability we can arrange private experiences or dedicated guides in other languages. Please contact us in advance to confirm language options.

Our experiences are designed to create a deep connection with the Azores through nature, culture, gastronomy and local knowledge. We focus on authenticity, sustainability and meaningful travel moments that engage all the senses.