Dispute resolution

Alternative Dispute Resolution

Consumer Information

In the event of a consumer dispute, the consumer may resort to the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr, or to the following alternative consumer dispute resolution entities:

 

  • CNIACC – National Centre for Information and Arbitration of Consumer Conflicts
    Phone: +351 213 847 484
    Email: cniacc@unl.pt
  • CIMAAL – Centre for Information, Mediation and Arbitration of Consumer Conflicts of the Algarve
    Phone: +351 289 823 135
    Email: cimaal@mail.telepac.pt
  • Consumer Information and Arbitration Centre of Porto
    Phone: +351 225 508 349 / 225 029 791
    Email: cicap@mail.telepac.pt
  • Arbitration Centre for Consumer Conflicts of Vale do Ave / Arbitration Tribunal
    Phone: +351 253 422 410
    Email: triave@gmail.com
  • Centre for Information, Mediation and Consumer Arbitration (Consumer Arbitration Tribunal)
    Phone: +351 253 617 604
    Email: geral@ciab.pt
  • Arbitration Centre for Consumer Conflicts of the Autonomous Region of Madeira
    Address: Rua Direita, 27 – 1st Floor, 9050-405 Funchal
    Email: centroarbitragem.sras@govmadeira.pt

 

For more information, please visit the Consumer Portal at www.consumidor.pt
(under Article 18 of Law no. 144/2015, of September 8)